Refund policy
Return & Refund Policy
Thank you for shopping at whxzgxx.com.
We want you to be completely satisfied with your purchase. Please review our return and refund policy below before placing your order.
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1. Return Eligibility
You may request a return within 30 days of delivery. To qualify for a return, your items must meet the following criteria:
* Clothing: Must be unworn, unwashed, unaltered, and free of stains, odors, makeup, deodorant, or perfume. All original hangtags and labels must remain attached.
* Footwear: Shoes must be unworn outdoors and returned in their original, undamaged shoe box with all packaging materials. Please do not use the shoe box as the main shipping box.
* Original Condition: All products must be returned in their original packaging and complete condition.
Non-Returnable Items:
* Clearance or final sale items (unless defective).
* Underwear, socks, or swimwear (for hygiene reasons, unless unopened and sealed).
* Items that have been worn, washed, damaged, or altered after delivery.
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2. Damaged, Defective, or Incorrect Orders
Please inspect your order promptly upon delivery. Contact us within 48 hours if:
* Your order arrived damaged.
* You received the wrong product, size, or color.
* An item is missing from your order.
* The product has a manufacturing defect.
Please email rolandwalters558@outlook.com with:
1. Your Order Number
2. Checkout Email Address
3. Clear photos of the item, tags, shoe box (if applicable), outer packaging, and shipping label
4. A brief description of the issue
Do not discard original packaging while your claim is under review.
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3. How to Request a Return
Before sending any items back, please contact our support team to request authorization and return instructions:
* Contact Email: rolandwalters558@outlook.com
* Website: https://whxzgxx.com
Please wait for our approval. Returns sent back without prior approval may be refused or delayed.
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4. Return Shipping Costs
* Merchant Responsibility: If the return is due to a damaged, defective, or incorrect item sent by us, we will provide instructions and cover/resolve the return shipping costs.
* Customer Responsibility: For returns due to personal reasons (such as changing your mind, selecting the wrong size, or not liking the fit), the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our error.
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5. Refunds
Once your approved return is received and inspected:
* We will notify you by email regarding the approval status of your refund.
* Approved refunds will be issued back to your original payment method within 5 to 10 business days.
* Processing times may vary depending on your card issuer or banking institution.
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6. Exchanges
We do not offer direct exchanges due to changing inventory levels. If you need a different size, color, or item, please request a return for your eligible item and place a new order separately.
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7. Order Cancellation
If you need to cancel an order, please contact us immediately. Cancellations cannot be guaranteed once an order has entered processing or shipment.
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8. Contact Us
For return inquiries or order support, please reach out to:
Website: https://whxzgxx.com
Email: rolandwalters558@outlook.com
Please include your order number and checkout email address so we can assist you promptly.
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